Filing a Complaint Against an ASHA Approved CE Provider

What You Need To Know

ASHA Continuing Education (CE) has a process for participants who wish to file complaints against an ASHA Approved CE Provider. Maintaining high standards of continuing education is essential for retaining ASHA Approved CE Provider status. Therefore, ASHA monitors compliance with (a) the Standards and Policies for ASHA CE Providers and (b) the Requirements for ASHA CE Provider Approval.* Complaints can be submitted via the CE Complaint Form or by contacting the individuals listed below.

Process

A complaint is initiated when ASHA CE receives an allegation of a violation of the Standards, Policies, or Requirements. The complainant can do this via the online complaint form, an email, or a phone call. The complainant should provide a clear description of the alleged violation—supported by facts and evidence. ASHA CE will notify the ASHA Approved CE Provider of the complaint. ASHA CE will ask both the complainant and the CE provider for additional context to ensure a fair and objective review. ASHA CE will inform both parties of the final decision.

Considerations

Before filing a complaint with ASHA CE, individuals should contact the ASHA Approved CE Provider and attempt to resolve any problem.
ASHA CE can accept and act on only those complaints that are related to ASHA Approved CE Providers and courses that offer ASHA Continuing Education Units (CEUs).
ASHA CE cannot act upon anonymous complaints.
ASHA CE will not share the complainant’s name with the Provider without permission.
An individual does not have to be an ASHA member or certified by ASHA to file a complaint.
Complainants should direct any ethical concerns to the ASHA Board of Ethics—not to ASHA CE.

What To Include

When filing a complaint, please provide complete information—including all relevant facts, details, documentation, and evidence related to the alleged violation. This includes the following:

Full name and contact information (required)
Description of the complaint (required)
ASHA Approved CE Provider name
Course name and date
Whether you have contacted the CE Provider regarding the issue
The issue of the alleged violation
The specific violation that the CE Provider allegedly committed
Supporting evidence that substantiates the allegations

What To Expect

ASHA CE will acknowledge receipt of your complaint and inform you within 7–10 business days whether it falls within ASHA CE’s jurisdiction.
If the complaint falls within jurisdiction, ASHA CE will notify the CE Administrator in writing that the Provider is under review. After review, ASHA CE will send a written response to both the complainant and the Provider regarding the outcome. This response may include actions that the Provider must take to comply with the Standards, Policies, or Requirements.
If the complaint does not fall within jurisdiction, ASHA CE will notify the complainant in writing and take no further action regarding the matter.

Questions or Alternate Submission Methods

For questions about the complaint-filing process, or to submit your complaint in another way, please contact the following individuals:

Jo Ann Linseisen
Senior Director, ASHA Continuing Education
301-296-5744
jlinseisen@asha.org

*Validity of Standards, Policies, and Requirements

ASHA CE’s New Standards and Policies: Applicable to courses registered on or after July 1, 2025.
ASHA CE’s Requirements: Applicable to courses registered before July 1, 2025. These Requirements will remain valid through June 30, 2025.
- Note: Some courses are registered for up to 5 years. In these cases, the Requirements will remain valid for the duration of those courses.