Service Delivery and Practice Management Subject Codes
Service Delivery and Practice Management is one of five categories ASHA Continuing Education (CE) uses to identify the subject code for a CE course. The bullets listed below each code are examples of content appropriate for that subject. Additional examples that may apply can be found on the overview subject code page.
On this page:
- Augmentative and Alternative Communication (AAC) – 3040
- Computer and Technology Applications – 8010
- Diversity, Equity, and Inclusion in Education, Training, Service Delivery, Public Policy – 7030
- Early Intervention – 3015
- Ethics and Ethical Decision Making – 7070
- Patient/Client Safety and Prevention of Medical Errors – 7060
- Public Policy Issues Associated with Speech, Language, Hearing and Related Disorders – 7025
- Service Delivery Associated with Speech, Language, Hearing and Related Disorders – 7010
- Social-Emotional-Behavioral Issues Impacting Speech, Language, Hearing and Related Disorders – 7040
- 2020 Changes
Augmentative and Alternative Communication (AAC) – 3040
Content Area: Professional
- Activity/participation limitations or restrictions resulting from speech and language disorders (e.g., using AAC systems in school but not at home; communicating with few communication partners, such as familiar adults but not peers)
- Communication system selection and development (e.g., symbol selection and vocabulary development), physical processes (e.g., motoric capabilities, physical access, plan for use), and related equipment (e.g., seating and mobility products, system mounting devices, access switches)—all of which support the use of AAC across communication contexts and disorders
- Comparisons of AAC devices
- Development and use of assistive technology (e.g., communication boards; dedicated electronic AAC systems; computers and software that help facilitate and enhance language skills among communication partners across environments)
- Documentation and funding
- Generalization of AAC
- Inclusion of AAC users in education, work, and community life and transition planning
- Operational instruction pertaining to specific AAC devices and assistive technology equipment
Computer and Technology Applications – 8010
Content Area: Professional or Related
- Computers, apps, and assistive technology devices in assessment and treatment
- Cybersecurity awareness (e.g., hardware, software, data, and cyberattacks)
- Data management (e.g., electronic health records)
- Funding sources for computer and assistive technology
- Instruction in use of portals or platforms for instructional design and delivery
- Practice management applications
- Software and hardware design, evaluation, and management
- Training in use of software and hardware applications
Diversity, Equity, and Inclusion in Education, Training, Service Delivery, Public Policy – 7030
Content Area: Professional or Related
- Accommodations/adaptions
- Administrative and regulatory issues and considerations related to multicultural/cross-linguistic and diversity issues
- Cultural competence, awareness, and responsiveness
- Communication differences
- Communication disorders within communication differences
- Development and assessment of nonbiased assessment tools and treatment programs
- International populations
- Inclusive practices
- Linguistic competence
- Multilingual and Multi-dialectal assessment and treatment issues
- Recruitment, retention, graduation, and career placement of diverse faculty and students in the professions of audiology and speech-language pathology
- Ongoing reflection and life-long learning
- Second-language or second-dialect acquisition
- Transgender and gender-diverse populations
- Understanding the potential impact of cultural differences on service delivery (e.g., race, ethnicity, age, socioeconomic status, sexual orientation, religion, gender, gender identity, and gender expression)
- Working with cultural mediators, translators, and interpreters
Early Intervention – 3015
Content Area: Professional
- Comparisons of communication abilities of young children with typical and atypical language
- Developing language systems in oral and/or alternative modes by young children
- Delivery models (e.g., coaching)
- Impact of hearing loss on early speech, language, and hearing development
- Issues related to family systems and natural environments for infants and toddlers
- Preventive services provided to infants and toddlers who are at risk for language disorders—and/or to their families/caregivers
- Psychological and psychosocial impact of early disorders
- Social and cognitive bases of communication and language acquisition (e.g., prelinguistic milestones such as joint intention, joint action, and intentionality)
- Speech, feeding, swallowing, play, and behavior issues
Ethics and Ethical Decision Making – 7070
Content Area: Professional or Related
- Client abandonment and admission/discharge issues
- Interpretation and enforcement of ASHA’s Code of Ethics
- Ethics in advertising, marketing and social media
- Ethics and research
- Ethical theories and decision-making models
- Ethics in recognizing and resolving conflicts of interest
- Interpretation and enforcement of the Assistants’ Codes of Conduct (i.e., audiology assistants (AAs) and speech-language pathology assistants (SLPAs)
- Navigation of ethical relationships with patients/students and family members
- Professionalism, inter/intraprofessionalism
Patient/Client Safety and Prevention of Medical Errors – 7060
Content Area: Professional or Related
- Communication strategies to improve patient compliance
- Communication with medical caregivers (resulting in improved patient compliance)
- Documentation
- Error reduction and prevention strategies
- Health literacy and patient–provider communication
- Identifying, understanding and reporting mental health concerns of client/patients (i.e., drug/alcohol abuse, eating disorders, anxiety, depression, etc.)
- Integration of the ASHA Code of Conduct in professional practice settings
- Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) compliance in the therapy setting
- Prevention, identification, understanding, and reporting of domestic violence, human trafficking, and patient abuse and/or neglect (e.g., sexual, emotional, or physical abuse)
- Reporting of medical errors
- Pharmacological side effects pertinent to assessment and intervention
- Risk management
- Safe and proper use of instrumentation (endoscopy)
- Cardiopulmonary resuscitation (CPR) and Basic Life Support certification
- Use of universal precautions and infection control
Public Policy Issues Associated With Speech, Language, Hearing, and Related Disorders – 7025
Content Area: Professional or Related
- Academic programs and with students of higher education
- Audiology and speech-language pathology issues
- Audiology assistants (AAs) and speech-language pathology assistants (SLPAs)
- Budget and appropriations processes
- Development of competency skills in advocacy on public policy issues
- Early intervention
- Emerging health care delivery systems
- Hearing aids, other medical devices, other audiologic devices, and electronic augmentative and alternative communication (AAC) systems
- Industry accreditation
- Interprofessional education and interprofessional practice
- Licensing, credentialing, and professional certification
- Patient, client, or student care
- Patient, client, or student privacy
- Payment—including access to services, billing, coding, coverage, documentation, and productivity standards for all service delivery systems
- Political and public policy trends that impact the practice of audiology and speech-language pathology
- School funding, school services, caseload, and workload
- Scope of practice
- Telepractice/telemedicine
Service Delivery Associated With Speech, Language, Hearing, and Related Disorders – 7010
Content Area: Professional or Related
- Caseload or workload management
- Coaching practices
- Counseling techniques and application
- Documentation
- Effect of managed care on quality of patient care
- Effects of pharmacology on service delivery (not covered under a specific communication disorder)
- Mindfulness and self-care for the practitioner
- Palliative care and end-of-life issues
- Prevention or screening programs for speech, language, hearing, and related disorders
- Private practice
- Telepractice/telemedicine
- Patient-centered, student-centered, and family-centered service delivery
- Research projects related to efficacy of service delivery methods, including issues related to outcome measures; these can be, but are not relegated to, studies comparing service delivery models
- Total patient/student care
Social-Emotional-Behavioral Issues Impacting Speech, Language, Hearing, and Related Disorders – 7040
Content Area: Professional or Related
- Behavior management programs implemented in the absence of communication disorders
- Behavioral management programs implemented prior to or along services including but not limited to psychopharmacology and neuropharmacology, specific to communication and social-emotional problems
- Communication disorders as they relate to secondary emotional, behavioral, and learning problems
- Co-occurrence of communication and emotional-behavioral disorders (including but not limited to selective mutism, obsessive-compulsive disorder, Tourette’s syndrome, oppositional defiant disorder)
- Caregivers’ emotional-psychological issues and psychosocial issues
- Interrelationships between communication and social-emotional development as well as psychiatric disorders
- Service delivery models for prevention or treatment
- Services/treatments to foster healthy communication, social-emotional development within varied environments
- Social-emotional functioning related to communication contexts
- Treatment and enhancement activities that foster social-emotional growth, learning strengths, learning and learning styles within varied environments
- Treatments that focus on “picky” or “problem” eaters when there is an absence of signs of dysphagia, oral-motor disorders, or planning (“apraxia”) disorders
2020 Changes
- 3015 Language Disorders in Infants and Toddlers (Early Intervention) renamed Early Intervention 3015
- 7025 Regulatory Issues Associated with Speech/Language/Swallowing and Hearing renamed Public Policy Issues Associated with Speech, Language, Hearing and Related Disorders 7025
